Políticas de la Tienda

 

Regarding to COVID-19

In light of the current situation with regard to COVID-19, we wanted you to know that for the time being, it is still business as usual at illariyArt shop. We are checking official guidelines daily, and are ensuring every precaution is put in place to maintain the health and wellbeing of our customers and staff.

We have temporarily extended our returns/refund policy to 30 days from date of purchase and will be doing our absolute best to process returns as quickly and efficiently as we can. As always, our Customer Care team will be on hand to answer any queries you may have.

Delivery

All deliveries are tracked.
Public Holidays may affect delivery dates.

Your jewellery will come carefully packaged in a jewellery gift box and will be dispatched in an unbranded external envelope. All gift vouchers will be sent in a rigid envelope to help prevent damage whilst in transit.

Delivery times are estimated between 3-20 working days from the date of dispatch depending if its an internacional or nacional order.
* Estimated delivery times will be shown clearly at the checkout. Once your order has been dispatched, you will receive a confirmation email with tracking details. 

Returns

If for any reason you are not completely satisfied with your purchase and would like to return the item for a refund, please return the item to us within 28 days of receipt of your purchase.

Our Return Address is:

Marko Antonio Napuri Marcos
Calle del Gás, 9 – 2o1o
08800 Vilanova i la Geltrú
Barcelona – Spain

illariyArt does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These responsiblities are those of the customer. Therefore we strongly recommend using a secure and tracked service to return the goods to illariyArt Atelier.

Cancelations

If you wish to cancel an order that has not yet been dispatched, please contact our customer service team.

Please note that once your order has been dispatched, we are unable to cancel it. Once you have received your order, you have 14 days to contact us to request a refund, then a further 14 days to return the item to us.

The above does not affect your statutory rights.

Returning Faulty Goods

In the rare event that goods are delivered faulty or damaged please contact our customer services department so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact customer services immediately to arrange a replacement. Should this occur, we will cover additional delivery costs and re-arrange delivery of a new replacement item.

Faulty items will only be accepted for return if the goods have been delivered to the customer damaged, or if a manufacturing fault occurs within the 6 months after delivery. All items that are returned as faulty will be assessed by illariyArt

Any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items contact us for more information. There will be a small charge for this service, to cover the cost of the repair along with any shipping costs incurred. 

Note that if an order doesn’t arrive you have a maximum period of 5 months to make a complaint with the right of having a refund or a spare piece to be sent depending on the case.

Late and Lost Deliveries

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to locate it with the official Spanish Correos website.
We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) – this is when the official Correos classes items as being lost.

International delivery – When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Items not received but tracked as being delivered – This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it.
Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
illariyArt cannot be held responsible for goods that are lost or delayed in transit.

Environmental & Ethical Policy

As a company, we try to be as green as possible, and we would hate to do anything we didn’t think was ethical.

Online Security

We do not store financial information like credit or debit card numbers.
All transactions are handled by a secure online payment service provider.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

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